Our engineers will connect to your device remotely to assist with installation, configuration, and troubleshooting of your Translook Spatial Signage.
Download Remote Tool · 下载远程工具
Popular remote assistance software with high compatibility. Alternative option for corporate networks.
⬇ Download.exe.bak to .exe — simply remove the .BAK extension — then double-click to run. 下载完成后，将文件名后缀从 .exe.bak 改为 .exe（删除末尾的 .BAK），即可双击运行。
How It Works
Choose either UU Remote or SunLogin above. Both are free tools that allow secure screen sharing.
在上方选择任意一款远程工具下载安装，均免费使用。
Run the installer and open the application. No account registration required — just click "Allow Remote Control".
运行安装包并打开程序。无需注册账号，直接点击「允许远程控制」。
The application will display a Control Code and a Password. Send both to our engineer via WeChat or email so we can connect.
程序界面会显示「控制码」和「密码」，请将这两项通过微信或邮件发送给我们的工程师。
Our engineer will connect remotely to perform software installation and troubleshoot any issues — no extra software needed on your end.
工程师将通过远程连接，为您进行软件安装和故障调试，确保一切正常运行。
Remote Support Software
Once the remote tool is running, you will see a control code and temporary password on screen. Please send these to our engineer:
⏱ Our engineers are available Monday – Saturday, 9 AM – 6 PM (UTC+8). Average response time: under 30 minutes.
⼯作时间：周一至周六 9:00–18:00（北京时间），平均响应时间不超过 30 分钟。